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I work in a call center. There's two things that really bother me.
Hearing crunching (chewing food) as soon as the call comes through.
Being put on speakerphone without permission.
With the crunching, I have gotten to the point where I ask people "may you please stop chewing food?" Sometimes, if it has been a long day of non-stop calls with no pause between them I understand I may come across as a jerk right off the bat, but understand I'm trying to wind down, and finish notes on the previous call, because there's a manager on my back telling me to minimize After Call time, and that noise just stops my thought process.
Speakerphone... It's just inconsiderate. I purposefully move my mic away from my mouth if I'm put on speakerphone without permission (ask permission to do so, I'm fine with that). The client then says something about barely being able to hear me, and usually picks the phone back up. I then move the mic back to my mouth, and continue working with the client.
My manager, is simply a mediator, if I'm a good employee, she gives the higher ups a reason to keep me on, and not outsource my position to some other country, and she's there to urge me to keep taking calls when I have three more hours to go, and have told her "you sure I can't just claim I'm sick and go home now?" If you want to talk to her, I'll be more than happy to let you talk to her, but she'll probably tell you exactly what I told you.
If you want to continue calling the Service Desk, do not cuss! I'm fine with joking around cussing, but if you are yelling at me and say (2) cuss words, I have full permission to hit "RELEASE", and to document it, and if you do it again, at my desk at least, we will ban you from being able to call in.
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