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i always try to ask them how they are and i hope that they are having a nice day. I know some callers rely on being rude to get their point across but i figure its just as easy being nice and i have never had a problem with the wait as its not the person on the other end that is slack its the company not hiring enough staff oh and always if you need to get back to them to ok a contract try to deal with the person you first talked to after all they did alll the work why should someone else get the commission bonus!
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