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I have to admit, I do eat while Im on the phone sometimes! I guess it is rude.
What I find frustrating about these call centres (and I appreciate its not the nicest job in the world and I do try to be polite) is very often you wind up speaking to someone who has no idea what they are talking about, and basically dont know their job other than a few things they've been taught parrot fashion. Not all call centre staff are unknowledgable, but from my experience (we have a telesales dept at my company that cold call people) the staff turnover is very high and you do have a lack of expertise... often I ask to speak t a supervisor simply to try and get through to someone I can have an actual conversation with.
The most frustrating thing I found - was when I was trying to move house and move my telephone no. I spent over 3 hours and a dozen calls to BT, was outright lied to, had people hang up on me for no reason (no, I wasnt being abusive, rasing my voice, or anything, just cut off in the middle of a conversation), spent 5 minutes in every call going through automated menu's to speak to a HUMAN, speaking to people who denied any responsibility and passed me to another dept, people who didnt know what they were talking about...
I cant speak for the US, but to be honest in the UK the standard of call centre support is average, and often APPALLING... I have had positive experiences with people who were friendly, knowledgable and helpful, but it is outweighed by negative experiences. And yeah, I know it can be a really crappy job.. and I couldnt do it.
Another thing is a lot of the call centre's in the UK are based in India... and while the people do tend to speak very good English, it can be hard to understand a thick Indian accent, and it is hard for them to understand my broad Suffolk accent too.
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"Do not tell lies, and do not do what you hate,
for all things are plain in the sight of Heaven. For nothing
hidden will not become manifest, and nothing covered will remain
without being uncovered."
The Gospel of Thomas
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