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Absolutely, Thingstodo - Respect goes along way, on both sides. Don't get me wrong, everyone - I love my job. I love helping people, and I'm damn good at conveying that to people calling in. Nine out of ten times, my calls are seamless, and the people walk away happy. It's just that one ass that can put me in a mood. There's no reason for anyone to treat anyone like crap. Even if that person is a million miles away, on the other end of the phone, with no face, and no way to defend themselves.. . . . .
Oh, and btw - All you tech support people - best line I ever heard working Dialup Tech Support for two years: "My immodium isn't working anymore - fix it." I swear - I always wanted to say "Ma'am . . . . if you're immodium isn't working, I can prolly google your local hospital, you'll want to call them, not Tech support."
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The knack of flying is learning how to throw yourself at the ground and miss.
--Hitchhikers Guide to the Galaxy
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