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I work in a call center for an automotive extended warranty company. My advice to callers is simple. Have your shit together when you call.Yes I know the salesperson told you it was a bumper to bumper warranty that covers everything, even though the warranty has exclusions and limitations on even the best levels of coverage. Don't take it out on me when you don't save your maintenance records and take your car to a shitty hack shop that doesnt know what they are doing. Read the contract and 100 percent of the time a reasonable, moderately intelligent person will know why their claim was denied.
I'm sorry that I magically don't know everything about your vehicle and its claim history the millisecond you call in for the first time and say "This is Bob Jones here and I want to know why you denied my claim". Guess what, I take over 100 calls a day and there are six other people in my department that do the same thing, I don't frikkin remember every detail of every claim when you just call in and say "bob jones here". It's going to take a minute or two to get all the info.
I'm lucky that at my company 3 minutes is about the worst hold time I have ever seen somebody have to wait on hold before speaking to a live person. I can't imagine working in a call center like some of the ones that I have called where I have been put on hold for 30 minutes before speaking to somebody
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