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One to add: If I give you answer that you don't like, don't play meek and just assume that you can hang up, call back, get someone else to give you the answer you DO want. Cause guess what? You got me again, AND the time before. And I made notes each time you called telling you the exact same information, even though you played dumb. The only person's time you're wasting is your's and your customers. ( I work in a Dealer Support Center)
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Calling from deep in the heart, from where the eyes can't see and the ears can't hear, from where the mountain trails end and only love can go... ~~~ Three Rivers Hare Krishna
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