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I'm another one that used to work in a call center one summer a few years ago, although mine wasn't incoming calls, I had to make outgoing calls. I wasn't a telemarketer, don't hate me yet, I worked for this finance company that handled overdue utility bills for various companies. So, for 8 hours a day, 5 days a week, I got stuck calling people and telling them they needed to pay their electric bills. Imagine how well people respond to THAT call! It was horrible, just getting yelled at all day long.
I definitely feel for anyone who has to do that type of work, mine was only for a summer, but it couldn't end soon enough, I just needed a job until school started back up. I'd never be able to do that for a career.
It always sucked talking to the people who couldn't afford to pay their bills, that were honestly trying to pay them, but the people who had the money but didn't bother to pay them were great. It was always amusing to see someone with "Dr." in the prefix on my screen, more often than not, they YELLED at me for calling! One memorable response was "It's only overdue $350??? That's nothing, call me when it's over $1000, until then, leave me alone!" I mean, come on, pay your bills!
Anyway, like I said, I definitely feel for any cell center people out there, and everyone on the TFP should cut them some slack next time they have to speak to one methinks.
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