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I use to do tech support for an isp, was terrible experience near the end (burn out) but at the same time it paid very well and helped fund my uni studies. Some peope were just nasty, same kinda thing as thubpt, people eating, yelling throughout the call for no reason. Just that some people think that if you yell you'll get better service, and its just the opposite. When a person is scream because its not working, the csr stops trying to worry about fixing the problem, but how to get the effing jerk off the call. Sure it does not always happen like that but after 4 yrs of doing that job 90% that is what happens. While if your nice and calm you'll probably get your way. Not always but it helps, sure sometimes yelling might get you extra service sometimes, but very rare. Near the end of my career there, i was just as nasty back to those yellers.
I use to say "are ya done yet? if so i can fix it, if not then tell me when your done." that would usually shut them up or hang up. I use to get people calling in who ordered internet service that had not even unpacked there brand new computer they got for xmas and be upset when you tell them they gotta call dell to get help on setting it up.
we sell the car people, you gotta get lesson on how to drive it.
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