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Hm, it's always kinda interesting to learn that the people I deal with on a daily basis are...human. I don't want to make it sound ridiculous (or like an excuse), but really, I never really think about who's on the other end of the phone in that sort of conversation, because it seems to be a similar experience with most of them (except those with ridiculously heavy accents).
That's not to say that I don't treat them with respect, but it's always interesting to hear about what goes on in unseen areas. Just try not to take it personally.
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