View Single Post
Old 02-25-2005, 12:52 AM   #1 (permalink)
NoSoup
Non-Rookie
 
NoSoup's Avatar
 
Location: Green Bay, WI
I am going to smash my computer (tech support)

Alrighty folks, I could really use a bit of tech support right now.

I have a hp pavilion a384x, purchase about 1.25 years ago. I just bought a hp psc 1315v all-in-one printer/copier/scanner.

I am attempting to install the drivers for this damned thing, but alas... that would be too easy. Here is a rundown of the things I have encountered...

Clicking Start-Printers and Fax-Add Printer
I get an error on clicking Add Printer... The error reads "Operation could not be completed"

Attempting to install a driver from the CD that came with the printer
As soon as the installation/setup opens, I click next to accept the terms of agreement, then it proceeds to check my system for requirements. I get through that part just fine, and then have the option to choose typical install or minimum. Regardless of what I choose, immediately afterword I hear the windows error sound (no message pops up) and the window closes.

Attempting to install a driver downloaded from HP's website
I open the installation/setup window, and go through the typical Typical, minimum install screens. Midway through the install, I get an error message that states "RPC Server was unavailable"... I have no idea what the fuck that means....

I think that's pretty much it.

I have tried rebooting my computer several times, uninstalling/reinstalling the drivers several times, disabling startup applications in msconfig, and every way I can think of to install the software.

I did not have any antivirus software running during the install(s) and do not have any viruses. I also called tech support and after an hour and a half of talking with some dude from India (who was very nice, albeit completely not helpful) we came to the conclusion that he is unable to help me.

I am willing to try just about anything at this point, as I really need to get some printing done - so any help would be much appreciated.

Thanks a ton for all your help!
__________________
I have an aura of reliability and good judgement.

Just in case you were wondering...
NoSoup is offline  
 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73