I have bought over 150 discs from deepdiscountdvd and lasersedge. I've returned 3 or 4. There have been exactly zero problems with any of the transactions. I have also dealt with 3 replacements via the originating studio, for Back To The Future, the Universal Monsters Collection, and Kiss Me Kate. Again, no problems. I work for a retailer who thinks service is job 1, so it's nice to see other companies act that way, too.
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