la petite moi

You have to have very good social skills (we stress legendary service though not everyone lives up to this requirement), you have to learn drink formulas for hot beverages as well as the cold beverages, you have to learn the pastry names. Also, you should learn about tea and coffee flavours, which are the most liked, as well as recommendations for customers. You should know about retail products too (espresso machines, coffee grinders, coffee cups, etc.). You have to learn correct ratio of coffee to water (make sure you grind the right amount of coffee for a 1/2 batch, whole batch, etc). Making some drip coffee at home is a bit different from what Starbucks does (for example, we have big brewers). Also, we make sure we keep things very clean, so we sanitise a lot.

It's not too strenuous, but you gotta remember lots of things, and it can seem a little overwhelming in the beginning.