Tilted Forum Project Discussion Community - View Single Post - Problems with IRC-miss me?

ngdawg · 02-13-2005, 09:59 AM

below is a copy of the email I just received and my response.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]
Did you not read my email through? I HAVE called tech support on 4 different occasions. As of today, this has been ongoing for 10 days. I can reach this IP through other providers but not Cablevision. I am not alone in this matter-there are people in the NY area who cannot reach it as well through Cablevision. This is past being an inconvenience, it has now escalated to ridiculous.

[===> Please enter your reply above this line <===]

To update your question from our support site, click here.

Subject
There has been an ongoing problem with Cablevision's connections to particula...

Discussion Thread
Response (Deepthy) 02/13/2005 12:33 PM
Dear louann108@aol.com

Thank you for contacting Optimum Online. We apologize for any inconvenience this may have caused you and will be happy to assist.

If you are still experiencing connections issues to connect to US.Shadowfire.org, please call into our technical support department. We will do further troubleshooting, if it is necessary we will escalate this issue to proper department for further investigation.

For additional information, please feel free to review our FAQ located at http://www.optonline.net/Support . If you require further assistance you may contact us via:

Email: http://www.optonline.net/Cservice/Ar...icle%3D1993861

Live Support: http://ool.hopto.org

Phone: http://www.cablevision.com/index.jht...ype=phone_list

Thank You again for contacting Optimum Online. Have a nice day.

Sincerely,
Technical Support
Customer (louise reeves) 02/11/2005 05:56 PM
There has been an ongoing problem with Cablevision's connections to particular IP's that belong to US.Shadowfire.org, an IRC server.
I have called tech support and have written emails. The emails have not been answered and tech support is so scattered that no one knows what's going on from one day to the next.
Tracerts and pings to 196.7.148.15 are either 'unreachable' or time out. This is NOT a problem with Shadowfire-it is a problem with Cablevision connecting to it. No other provider has this issue and I have used providers in other locations to connect successfully.
It is the PROVIDER'S responsibility to provide service, but it is sorely lacking both in connectivity and customer response.
We will be looking into DSL connections. I won't do business with a company that can't even respond to a customer's concerns and will tell others interested in changing their providers to avoid Optimum Online/Cablevision
Auto-Response 02/11/2005 05:56 PM
Title: If a tech is needed, would it be a Cablevision tech or CompUSA? What is the fee
Link: http://optonline.custhelp.com/cgi-bi...ted=1102350012

Title: I am experiencing an interruption on my Optimum Online service. What can I check
Link: http://optonline.custhelp.com/cgi-bi...ted=1080762582

Title: Why can’t I connect to a specific website?
Link: http://optonline.custhelp.com/cgi-bi...ted=1080165412

Title: I am experiencing Packet Loss/Latency on my connection. Why?
Link: http://optonline.custhelp.com/cgi-bi...ted=1080761797

Title: If after installation there is a problem with the equipment, where can it be retu
Link: http://optonline.custhelp.com/cgi-bi...ted=1102350352

Stupid Bots, I'm thinking.....

02-13-2005, 09:59 AM	#20 (permalink)
ngdawg peekaboo Location: on the back, bitch	What a bunch of assholes..... below is a copy of the email I just received and my response. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded. [===> Please enter your reply below this line <===] Did you not read my email through? I HAVE called tech support on 4 different occasions. As of today, this has been ongoing for 10 days. I can reach this IP through other providers but not Cablevision. I am not alone in this matter-there are people in the NY area who cannot reach it as well through Cablevision. This is past being an inconvenience, it has now escalated to ridiculous. [===> Please enter your reply above this line <===] To update your question from our support site, click here. Subject There has been an ongoing problem with Cablevision's connections to particula... Discussion Thread Response (Deepthy) 02/13/2005 12:33 PM Dear louann108@aol.com Thank you for contacting Optimum Online. We apologize for any inconvenience this may have caused you and will be happy to assist. If you are still experiencing connections issues to connect to US.Shadowfire.org, please call into our technical support department. We will do further troubleshooting, if it is necessary we will escalate this issue to proper department for further investigation. For additional information, please feel free to review our FAQ located at http://www.optonline.net/Support . If you require further assistance you may contact us via: Email: http://www.optonline.net/Cservice/Ar...icle%3D1993861 Live Support: http://ool.hopto.org Phone: http://www.cablevision.com/index.jht...ype=phone_list Thank You again for contacting Optimum Online. Have a nice day. Sincerely, Technical Support Customer (louise reeves) 02/11/2005 05:56 PM There has been an ongoing problem with Cablevision's connections to particular IP's that belong to US.Shadowfire.org, an IRC server. I have called tech support and have written emails. The emails have not been answered and tech support is so scattered that no one knows what's going on from one day to the next. Tracerts and pings to 196.7.148.15 are either 'unreachable' or time out. This is NOT a problem with Shadowfire-it is a problem with Cablevision connecting to it. No other provider has this issue and I have used providers in other locations to connect successfully. It is the PROVIDER'S responsibility to provide service, but it is sorely lacking both in connectivity and customer response. We will be looking into DSL connections. I won't do business with a company that can't even respond to a customer's concerns and will tell others interested in changing their providers to avoid Optimum Online/Cablevision Auto-Response 02/11/2005 05:56 PM Title: If a tech is needed, would it be a Cablevision tech or CompUSA? What is the fee Link: http://optonline.custhelp.com/cgi-bi...ted=1102350012 Title: I am experiencing an interruption on my Optimum Online service. What can I check Link: http://optonline.custhelp.com/cgi-bi...ted=1080762582 Title: Why can’t I connect to a specific website? Link: http://optonline.custhelp.com/cgi-bi...ted=1080165412 Title: I am experiencing Packet Loss/Latency on my connection. Why? Link: http://optonline.custhelp.com/cgi-bi...ted=1080761797 Title: If after installation there is a problem with the equipment, where can it be retu Link: http://optonline.custhelp.com/cgi-bi...ted=1102350352 Stupid Bots, I'm thinking.....