That's business. Microsoft wants to know why poeple are turning to Firefox/Mozilla/Whatever. They want to know what they like about the product, and what they don't like. And then they'll turn around and apply what they've learned with their own products.
And vice versa.
Or they should apply it - if they were smart.
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Absence is to love what wind is to fire. It extinguishes the small, it enkindles the great.
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