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Warrreagl, I live in a college town, too, and I feel your pain. But I will say this: bad service comes from inexperienced people who are insufficiently trained, insufficiently motivated, and insufficiently supervised. Ultimately, the fault lies with management.
In our town, we have three places we go that always satisfy. Why? The owners and managers are out on the floor several times an hour, supervising and filling in where necessary. The help are either experienced or well-trained, and they are drawn there and kept there by good pay and tips, benefits, and management that has high standards but is also humane. One of the restaurants painted a mural of its 30 employees on the side of the building five years ago; most of them are still there.
You pay an extra couple of dollars in a place like this, but the service is always great, the food is always worth it, and any little mix-up is always dealt with quickly and with apologies.
I just don't go to chain restaurants, because I don't expect that level of commitment from management in most cases; it's more of a crap shoot. And when I go out to eat, I want to eat, not gamble. Eat at places that treat their employees well, and you will be rewarded.
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