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just signed up a couple of days ago (signed up on friday, received the router on monday). my initial impression is that the line quality isn't quite as good as your standard telephone line, but it isn't bad either. it's more than sufficient to justify the $40 a month or so i'm gonna save with them (over alltel+AT&T).
the web management of the account is very cool... it keeps an activity log of what calls were placed and received. plus there's the voicemail that's included in the base rate, caller id and more. so far i'm pretty impressed.
but then, i've only had it a few days. i haven't had to deal with network downtime or anything just yet. if you have a cell phone, the network downtime may not be as big an issue - vonage can be set up to forward calls to another phone number (like your cell) if for some reason the call can't make it to you. i don't have a cell or a convenient alternate number, so i'm hoping this won't be a problem.
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