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This problem is all to common with Sony. How many times have the put out half ass products that really should have been delayed several months? Cell phones, video games, game systems, and even televisions are all things I can think of. I always thought that if a company delayed a product, it was to make some changes and get rid of some bugs. This obviously is not the case with Sony. There customer service is always like this as well.
If you want some firsthand experience with a sony customer service,try dealing with Sony Online Entertainment.
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