Slims

Hello,

I have been to fix my girlfriends computer, but I am baffled.
She has a 1 yr. old HP notebook running Windows XP with an up to date subscription to Norton.

Every time I reboot her computer, Norton anti-virus auto protect is disabled. I enable it, download the latest virus def's, and turn the virus protection all the way up to max, but the next time I reboot, it is disabled again. When I try to run a virus scan, her computer just shuts down a minute or so into it.

I have tried booting in safe mode, but the computer shuts down immediately.

When I go into the bios to change all the settings back to the default, the computer shuts down before I can change anything.

When I try to boot from a disk, the computer shuts down.

This seems to be related to aol instant messenger because she got something on her machine that would send messages to everyone else. She didn't fix it, and then the more serious problems began. Also I am unable to disable AIM from loading at startup.

She tells me that she does not have a real rescue disk or a copy of all her software.

I know I am probably not providing enough information, but her computer is not in front of me now and I will try to supply any additional information as needed.

What can I do?

Thanks