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I think the one uniform thing I've noticed about Steak N Shakes across the US is the terrible service. I apologize if anyone works there, but I've never ever had good service at one. There've been times when it's late and it's our only option, and generally at 2-3 am we get better service then we do during the normal dinner hour.
I think the worst time was about 6 PM I was there with two friends, the waitress seated us at a dirty table, saying it would be cleaned immediatly, when she came back and took our drink orders, no cleaning was done. She brought them out, still no cleaning, and then asked for our food orders. We ordered giving her the benefit of the doubt that it would be cleaned soon. Time wore on and she never came back, our drinks were empty and the table was still dirty. We didn't even have silverware. She finally came out with our food and a rag, gave the table a quick wipe and set all the food on the edge, not making any effort to give it to each of us. It's not even like it was a large party, there was only 3 of us! So we passed out the food ourselves and she was gone before we could ask for a refill or SILVERWARE. We tried to get her attention but were ignored. So I spotted a bin of freshly wrapped silverware over by the waitress station, and I said what the heck, got up, walked over there, said "hi" to another waitress and took out three silverware settings. For the rest of the meal we never saw our waitress again (she'd left the bill when she dropped off the food) but she was in plain view in the smoking section puffing away. We were all pretty mad.
That was the first, and still only time I've never left at least some tip.
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"Glory is fleeting, but obscurity is forever."
- Napoleon Bonaparte
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