|
Once a year, my spouse and I go out to dinner with his ex co-workers-8 of us in all.Longhorn Steakhouse was chosen this time around. We were seated in the middle, between rows of booths and right next to the waitstaff's station. Spouse and I were the last to arrive and the waiter came and asked for our drink order. Spouse asks what's on tap and after hearing the list, goes with Coor Light; I order a Strawberry daiquari. He gets a bottle of Coors, my drink comes in a beer mug and with no straw.
On to the dinner orders. I say no salad.
Did I mention there were 8 of us? Apparently the waiter forgot, because only 4 salads came out. Then runners came with dinner. Hello? One of us, Dennis, tells them that 3 other salads did not come, no one else was done with their salads and by the way, aren't we supposed to get bread? Out comes 2 boards of bread, both put in front of Dennis! Then the other 3 salads come. Dennis calls the manager over, he smiles, nods, leaves. Here comes dinner again. Spouse's baked potato is wrong, someone else didn't even get theirs. We finally finish, get the bill, include a minimum tip and leave.
I go home and write an email to Longhorn detailing this less than stellar dinner experience, thinking nothing will come of it, but what the hell. Two days later, my cell phone rings. A VP from Longhorn! He asks me what happened and again I relate the story. He apologizes profusely and asks if we were comped in any way. When I said no, he got a tad excited in a bad way and apologized again. He then said that, as an apology for the rotten way we were treated, he is mailing us $150 worth of gift certificates!!!! He said Longhorn does NOT do business that way, he will check into this franchise and to please, go to any other Longhorn and let him know how we were treated! Sometimes, it does pay to bitch.
|