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I used to do some journalist work for a paper for a while and before that I worked on a phone for a debt managing company. Both of these jobs required me to come in contact with a lot of negativity. At the end of the day I hated it, and I quit both of these jobs. If your really have to do it, then I guess you'll just have to bite your tongue and teach yourself. If you hate the job, and have any prospects for changing, my advice is that you should do so.
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