I would recommend turning the computer totally off, and taking a paper clip and unbending it and sticking it in the tiny hole on the front of the cd-rom ( this is a mechanizm to open it in case of power loss, its meant to do that don't worry) this will open up the tray, put the cd in while the pc is still off, and then close it. Then turn the pc on, If its not a mechanical problem it should then boot off of the cd, and from there you can format and re-install.
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