Considering challenged persons I've known I can picture a slightly uncomfortable situation to a completely disrupted service. Allowances should be made but at some point a line may have been crossed. Without having been there none of us know what really transpired. We have a newspaper article and its accounts of people obviously affected by the incident. Very tough for participants to talk about after the fact, too.
No matter what happened, it's very unfortunate it came to this. Opinions form, heels dig in, and little is resolved short of what fits the PR statements.
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