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At least they didn't make it an online survey. :P
People, as a whole, are dumb. Look how long it took for people to get used to TV, and look how simple that was, relatively speaking. Now throw a computer in front of them, which pushes them to participate, and act, and do things, and they go nuts. They are so used to having things given to them, the very idea of interactivity just blows their mind. Young people are quicker to adopt, when they get the chance, but if their parents don't use the internet then it's harder. That's why public computers at librarys and ohter places are so important, they bring so many new people online.
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