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I actually didn't think it was reasonable that Rumsfeld sign every letter personally either, but it probably seem pretty impersonal that you get a letter signed by a machine as the only indication the government cares your loved one died. If Rumsfeld didn't come off as such an arrogant jerk, it wouldn't be an issue, but given his track record...
Further, he said he was responsible for writing and approving each message. If that was true, actually handling the signature would add perhaps five seconds to each letter. That would add less than two hours total to his workload, spread over a year and a half. Assuming he works ten hours a day(I imagine and hope it's more, but...) he's worked about 4400 hours since the war started. Two more hours is not really going to represent that much extra time. WWII might have taken a little longer, with 300 times the dead, but in this case I think Rumsfeld can make the effort.
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it's quiet in here
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