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I think u were right in going to consumer complaints...I defintily would've taken the Tv though. I used to work at Best Buy, they have to be the most ruthless company i've ever worked for. They use bait n switch all the time especially now. They would advertise an E-machine for $200 but only order 3 of them....then they tell u to buy the next step up for only $300 more lol. Whatever, the mark-up on plasmas and LCDs is insane. For a 42" Plasma at BB they would charge $4500 but they only pay $1700-2000.
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