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big up technical posse!
currently unemployed computer tech. there used to be days where i wanted to reach through the phone and strangle some of our "i know what im doing...." lusers. i really hated the ones who would tinker then be angry when they broke their boxen. on the other hand i know that sometimes the client is like a 6 yr old abandoned in the mall during x-mass shopping time. they have no idea and just feel helpless. many a time have i received phoncalls from clients seemingly about to burst into tears or already in hysterics... it always felt good to help them out, they tended to be much more grateful and polite when their problem was done. i once had homemade cookies sent to the helpdesk because i helped this client stop getting the pr0n popups. good times.
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