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Correct me if I'm wrong but I think the lady at customer service was correct and you were wrong. We'd have to dig up the CT law to check it but I think the law would apply to the customer AFTER the purchase is made. In other words, if it is caught at the register then the correct price may be applied. If it is not caught, the customer goes to the customer service desk and gets it for free.
That seems like the logical way to write the law, but logic doesn't necessarily prevail when laws are written. It should be written that way because if the problem is caught at the register before you pay, there is no harm. If I see something ring up at the wrong price I wait till after I pay to avoid that scenario.
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