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I can't really add much to this post, but I'm going to put in my 2 cents anyway. I've been in the workforce for 11 years and have been a hard worker the entire time. My mom taught me to be a good worker...my first job was with her and if I had slacked off I would have been in a lot of trouble. That ethic has stuck with me ever since.
I oversaw (not managed) the cashiers and baggers in a grocery store for about a year. 90% of the employees were 21 or younger. They talked on the phone. They goofed off. They didn't provide even decent customer service. I think that this was caused by several reasons though; low pay, lack of work ethic, and lack of respect for upper management. I rarely had problems with the employees when I was there, because they respected me. I didn't get on them if they didnt need it, I didn't ask them to do anything I wasn't willing to do myself, and I treated them with decency. Other members of management sat on their asses in the office and didn't do a damn thing...that's not exactly inspirational to do some good work.
The other departments paid much better and tended to be staffed by older people who didn't call in sick and made it to work on time; they needed their jobs to keep food on the table. Its impossible to survive on minimum wage or near minimum wage and have a decent standard of living, even if you are single.
I don't know why this sliding trend is happening, but I have been there, I know it's frustrating.
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