ive been in the industry for a few years and this is my $.02 .
gratuity is 15%, those who dine alot or work in the industry- the standard is 20%.
i base the service, quality, and overall experience into this. granted there are a few things that cannot be controlled by the server, those they shouldnt be held accountable, like a loud baby crying in the corner.
as far as tipping according to ticket, well, that comes with the territory. an expensive dinner/drink is naturally going to have higher ticket than a cheap dinner. as far as my service, i take note of who is out to spend their money on my product/restuarant and i give them the extra attention because i know they are spending more, thus a greater tip. not that i give poor service to those who dont spend alot, but i give extra attention to those who do. in return, i expect to be rewarded with good gratuity.
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