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So you'd rather get scammed than stand up for yourself and risk the possibility of someone getting mad?
Everything you do is a choice. That woman made a choice to get mad. She could have chosen to remain calm, but she didn't. He didn't point a gun at her and force her to get mad, it was her choice. It's not his problem she can't control herself.
He was right to have gotten the product for free, but not right to have kept the extra $3. Even the manager knew he was right.
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