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Here's the kicker. That service desk woman was probably in a vicious mood all the rest of the day. She probably took out her frustration on everyone around her--which put THEM in vicious moods, and set them up to take it out on those around THEM. And so on, and so on, and so on.
It never ceases to amaze me the damage we human behings are willing to do to one another for the privelege of being right about something. Oh, and for a plate of shrimp and 13 bucks.
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