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Well, it's a slow battle. However, I feel progress was made the last time I worked. We had a mini conversation as she got her order. The last few times she hasn't brought her own cup so I inquired about it the first time, and this time made a joke which got her laughing.
Before she leaves, she always looks at me. This last time, before she left, we made eye contact that lasted several seconds just before she left (with smiles). This is a good sign, right?
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