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thingstodo · 11-13-2004, 04:04 PM

I've had all the experiences everyone has talked about here. I do have a really good experience worth sharing.

I had a problem with my lawn sprinkler system. The guy working on it wasn't getting things resolved to my satisfaction. So, I looked the Rainbird company up on line, tried to figure it out from there and eventually called their customer service line.

The time I called was literally five minutes before their center closed. I got a real person within seconds. He spent 15 minutes going through what had been done and possible solutions, finally hitting on something we both felt would work. This guy was amazing! And my system was at least 3-4 years old, so we weren't talking about a new, under warranty system or anything like that. I figure he must have been a supervisor or management of some other type.

In any event, I will always tell this story about the Rainbird Sprinkler Company because, from my experience, they really care abou customers using their products.

11-13-2004, 04:04 PM	#20 (permalink)
thingstodo A Storm Is Coming Location: The Great White North	I've had all the experiences everyone has talked about here. I do have a really good experience worth sharing. I had a problem with my lawn sprinkler system. The guy working on it wasn't getting things resolved to my satisfaction. So, I looked the Rainbird company up on line, tried to figure it out from there and eventually called their customer service line. The time I called was literally five minutes before their center closed. I got a real person within seconds. He spent 15 minutes going through what had been done and possible solutions, finally hitting on something we both felt would work. This guy was amazing! And my system was at least 3-4 years old, so we weren't talking about a new, under warranty system or anything like that. I figure he must have been a supervisor or management of some other type. In any event, I will always tell this story about the Rainbird Sprinkler Company because, from my experience, they really care abou customers using their products. __________________ If you're wringing your hands you can't roll up your shirt sleeves. Stangers have the best candy.