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The biggest thing that bugs me if when I cant get through to a real person. I spent the better part of a day trying to find a number that went to a real person for an ISP, when I finally found one they told me I had the wrong number and transfered me back to the automated system. I stopped using them that day and even ate the fee, I just couldnt put up with poor service and the lack of "promised" support.
Aside from them, SBC is pretty bad. I have my home phone and dsl from them. When I have a billing issue, I normally get bounced around between 2-3 departments with 10-20 minute waits each time, plus the initial 30-40 minute wait before I ever get to a person. They are the primary reason I hate moving, it takes at least two or three 2+ hour calls to get my bill fixed because none of their departments seem to talk when it comes to billing me. "You dont want your normal $65 bill to spike to $300 because we double billed you for two addresses, stack your dsl months up, and signed you up for our biggest and best long distance plan during your move?"
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