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Argh. Phoning Apple Support is like going on a guided tour of accents of the world. Microsoft isn't much better, it seems like every single one of their departments exists solely for the reason of putting you through to another one, or telling you that they can't and you'll have to hang up and dial another number. It was only when I said "Don't put me through, fix my problem" that the guy took my name, address and phone number, and had the relevant department call me within 5 minutes. Ahhh, the glory of being forceful on the phone without sounding like a total arsehole.
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