I am with you all the way here Jolt.
If I needed some obscure part for an old PC that I own, the first place I would go is a somewhere that specializes in PC's. Going to Wal-Mart is asinine, the mouth-breathers there would be utterly useless to you, so I think you were on the right track going to the Apple store.
Second, calling you service department the "Genius Bar," is fucking ridiculous. But that's the "Cult of Mac" for you I guess.
Third, if the retail monkey working the floor couldn't answer your question he should have refered you to a PERSON, not an online form. Jesus, if you just wanted to fill in a form you could have stayed home and done that.
Finally, sure it's not surprising they didn't have it in stock but making you fill in some stupid form and they wait to talk to the "Genius" is just bad bad bad customer service.
PS: While I would never condone treating service employees like shit, expressing your displeasure to them is often the only way the company will ever change bad policies.
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The Truth:
Johnny Cash could have kicked Bruce Lee's ass if he wanted to.
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