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Originally Posted by athletics
I recently moved and my laptop is no longer pickup up a working cable modem signal. I get a connection, but cannot get the internet to work. Of all my work with computers, I don't have much experience with this. Does anyone have a tip on what I can do or check to get my internet working?
Some details...its a PC, cable modem, ethernet (when they installed, they used USB since ethernet wouldnt work now USB is not working either).
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If your cable installer added a splitter so that your cable modem has a separate line, then you may want to verify that that coax was not disconnected by some over-zealous comcast technician. They did that to my two times basing their action on the fact that I had a two TV cable boxes and three coaxes coming into the house.
Just because a comcast guy installed it means that any other comcast technican understands what was done. Many of the installers that handle _only_ TV have very limited expertise and use the info on the number of TV boxes to decide whether or not you are pirating the signal.