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Is this going into an ISA server? Have you checked firewall permissions relating to IP addresses that are allowed to come into the VPN?
Microsoft VPN is very crappy. I would really push for a Cisco VPN Concentrator if possible.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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