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When I worked for Dish Network, the CEO (Charlie Ergan, for those who don't know) would hold weekly or bi-weekly Charlie Chats, which any subscriber could watch. His VP at the time, Soraya Cartwright (nasty evil woman) would also do weekly Soraya Chats, aimed primarily at employees. Every week we were pulled off our desks to watch these things. Mostly, they made us sick, because we got to see just how far behind the company brass really were. Things that happened on the floor of the call center took one, two, three months to reach the desks of the higher-ups. We were constantly being advised about how to handle issues which were so outdated that half the people didn't remember them in the first place.
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