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if the people in my library are loud, which doesn't happen often, I have this thing (so does Lasereth) where I end up taking things into my own hands. Usually something along the lines of "can you be quiet please?" if they keep being loud, "can you shut the fuck up?" and if it persists, "what's your problem?" and end up moving or something. usually the first line works pretty well. if they try to verbally resist, explain to them the rules of a library. that always owns them pretty good.
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Off the record, on the q.t., and very hush-hush.
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