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A person at my office used their servies this past spring. She said they did OK but she had to stay on them. The price was substantially lower than other companies so she felt the personal nagging was worth the effort.
I think these things all come down to the actual people you deal with. Like that "life is like a box of chocolates....?"
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If you're wringing your hands you can't roll up your shirt sleeves.
Stangers have the best candy.
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