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If it belongs to her company, it is possible there is some policy set on there that forces the laptop to require an encryption key on every startup. You might have her ask the Admins at her company if there is a group policy set on the laptop.
Also, are you controlling the linksys card settings with the Linksys program or with Win2k? If with the linksys program, you might try reinstalling the software. If it's win2k controlling it (if win2k can control it), then Windows might just be flaking out and a reinstall of windows might be beneficial.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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