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Old 09-25-2004, 12:58 PM   #36 (permalink)
Mondak
Industrialist
 
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Location: Southern California
So remeber when I ordered that Ti4200 128MB card the other day. Just got am email from Tiger Direct. I was wondering what I should do.

Quote:
Dear Mondak*

Thank you for your recent purchase of a PNY Verto GeForce 4 Ti 4200 Graphics Card from TigerDirect. Unfortunately, due to incorrect product
information provided by PNY, the ad featured the wrong memory capacity –
the graphics card you purchased contains 64MB DDR instead of (the advertised)
128MB DDR.

We greatly appreciate your patronage and apologize for any inconvenience this may have caused. As a valued customer, TigerDirect and PNY are pleased to present you with the following four options for your consideration and satisfaction:

Option One
Exchange the 64MB Verto GeForce 4 Ti 4200 card you purchased for a 128MB comparable GeForce graphics card, shipped to you direct from PNY.

Option Two
Retain the Verto GeForce 4 Ti 4200 64MB card you purchased and obtain a FREE 256MB PNY USB 2.0 flash drive, shipped to you direct from PNY.

Option Three
Keep the 64MB Verto GeForce 4 Ti 4200 and PNY will send you a $20 reimbursement.

Option Four
Return the 64MB Verto GeForce 4 Ti 4200 card you purchased to PNY for a
full refund.



To provide you with the best possible customer service, TigerDirect has asked PNY to establish a dedicated hot line (888-316-1192). Please contact a PNY technical support representative, by October 31, 2004, to assist you with the upgrade, exchange or product selection process.

Once again, we apologize for this oversight and assure you that we will do everything in our power to ensure that this type of error does not occur again.


Sincerely,



Carl Fiorentino
President
TigerDirect

Jeff Masterson
Director of Sales
PNY Technologies, Inc.
Ok so, Option 2 is just silly.

Option 4 kinda bugs me b/c it requires me to go to the UPS Store and have this thing shipped back so I can get my money back. So they got to hold my money for XX amount of time and I have to put forth effort since they screwed up? Doesn't feel right.

Option 3 may appeal to me, since the card I got (will get next week acording to UPS) may be worth it for $39.95 rather than $59.95. I dunno.

Option 1 though is the weird part. It leaves them open to the "you get f*cked at the drivethrough" part. I leave it up to them to define comparable and it will be over.

I called them to find out the details of Option 1 and of course I need to catch them during east coast business hours.

So what should I do here? If they want to give me a BETTER card (compareable) that is fine. Can I MAKE them do this? I have a great relationship with my credit card company since I use it for work and charge $3000+ a month on travel expenses (that are reimbursed by the company I work for). I bet they can play hardball and did it once before to a company that was non-responsive on an order.
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