|
A company like Dell has to assume that most people calling them do not know what they're talking about. Most (not all) people who buy from Dell are home users and want simplicity, not technicalities. Most ordinary users couldn't tell you what a bus speed is, much less what speed it's running at, and most people can't tell you what DDR stands for. So, Dell has checklists they go through to help the customer by process of elimination.
Most of the people that do techsupport for Dell would probably pick up pretty quick if you know what you're talking about. But also remember, Dell wants to save money too and they cannot do that if they always send out parts and a lot of them not actually be defective. Example being if they sent someone a new keyboard and turns out the keyboard was unplugged. Work with the people at these companies, if you have trouble, talk to their supervisor, but don't get angry, it won't get you anywhere faster.
I can tell you that Dell's Business support is quite good. I'm a system's admin for a large chemical company, and we use a Dell PowerVault for our data backups. One day not too long ago it broke, and Dell had a new one shipped out that day. I called that morning about 8:15a and received the new one by 2pm. But, in this case, Dell assumes you know what you're talking about. Of course you also pay to have things replaced ASAP.
__________________
"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
|