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Flyguy · 09-23-2004, 01:39 AM

I have a Dell horror story:

I broke the keyboard on my inspiron. So I call dell to have them send me another one. After some indian guy has me go trough a series of steps to verify that the keyboard is actually broke (I love it when they just automatically assume that you're some sore on computer illiterate dumb ass) which I already knew in the first place, they arrange to have on sent to my address. So I pay the $15 for a new keyboard, I verify my address with them and happy day, my new keyboard is on its way.

Or so I thought.

Turns out, when I first bought the notebook, I had it sent to my parents house cause I was out of town at work at the time. When the geniuses at dell sent me my keyboard, the sent it to my parents address. Thing is, the live in Alaska, I'm in Washington state. Brilliant. SO I call dell back ant let them know of their fuckup and they tell me that they'll change the address in the computer. What!?!? I say? What the fuck is that going to do? You already sent it! I told them. The smart indian guy says that it gets rerouted once the change is made in dells system. Ok, I say then I hang up. Not believing him, I call DHL who delivered the package. I try and verify that the package really has been rerouted. You have to call dell they say. I did I told them. Then they said that there's nothing they can do until they get a piece of paper from dell saying to reroute it. Ok. Hang up with DHL. Call dell back. They say that the paper has been sent already. Ok. Call DHL back AGAIN. They say that no paper has been received. At this point, I already know I'm getting the runaround and some lazy some of a bitch ain't doing their fucking job. So I call dell AGAIN and literally bitch them out about their fuck up and after talking to 2 supervisors I end up getting 2 keyboards for $15. One getting sent to my parents house, that they mailed to me and another one that dell overnighted to me at their expense.

Needless to say, fuck dell, I'm never dealing with those fuckers again. From now own, if it ain't a laptop, I'm building my own shit.

09-23-2004, 01:39 AM	#6 (permalink)
Flyguy Banned Location: Swooping down on you from above....	I have a Dell horror story: I broke the keyboard on my inspiron. So I call dell to have them send me another one. After some indian guy has me go trough a series of steps to verify that the keyboard is actually broke (I love it when they just automatically assume that you're some sore on computer illiterate dumb ass) which I already knew in the first place, they arrange to have on sent to my address. So I pay the $15 for a new keyboard, I verify my address with them and happy day, my new keyboard is on its way. Or so I thought. Turns out, when I first bought the notebook, I had it sent to my parents house cause I was out of town at work at the time. When the geniuses at dell sent me my keyboard, the sent it to my parents address. Thing is, the live in Alaska, I'm in Washington state. Brilliant. SO I call dell back ant let them know of their fuckup and they tell me that they'll change the address in the computer. What!?!? I say? What the fuck is that going to do? You already sent it! I told them. The smart indian guy says that it gets rerouted once the change is made in dells system. Ok, I say then I hang up. Not believing him, I call DHL who delivered the package. I try and verify that the package really has been rerouted. You have to call dell they say. I did I told them. Then they said that there's nothing they can do until they get a piece of paper from dell saying to reroute it. Ok. Hang up with DHL. Call dell back. They say that the paper has been sent already. Ok. Call DHL back AGAIN. They say that no paper has been received. At this point, I already know I'm getting the runaround and some lazy some of a bitch ain't doing their fucking job. So I call dell AGAIN and literally bitch them out about their fuck up and after talking to 2 supervisors I end up getting 2 keyboards for $15. One getting sent to my parents house, that they mailed to me and another one that dell overnighted to me at their expense. Needless to say, fuck dell, I'm never dealing with those fuckers again. From now own, if it ain't a laptop, I'm building my own shit.