I sure DID sic'em! After sending letters of complaint detailing the events and sending them to both their credit company and the county comsumer affairs office, I received some good replies. From the Comsumer Affairs, in part: due to the severity and number of complaints regarding this retailer, all files have been forwarded to the NJ Comsumer Protection Agency. From the credit company they use: We take complaints as these very seriously and will investigate. Your balance is paid in full and satisfied.
As a warning to anyone in NJ, PA and MD, do NOT do business with Total Remodeling as they are under investigation for the practices as I have detailed. In addition, they sent the credit company a bill for the amount of $8500, when, in fact, the balance we were to pay would have been $5900, basically trying to get the entire $11,000.
I still have not seen a refund of the $2500 we had put down. If someone who deals with legal financial problems such as this, I would like to know if, since 3 letters stating that the amount has been in dispute and requested to be put on hold, are we still liable should Total Remodeling file bankruptcy?
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