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She should politely inform the guy that his request has been refused (ideally in private) and delete his account if he continues to make his request an issue. And that's what it is - a request.
Her goal is to make money by selling a fantasy while at the same time offering her opinion on anything she wishes.
His goal is to enjoy a fantasy.
If his fantasy excludes her opinions, but that is the only fantasy she is offering - he needs to find an outlet for his fantasy elsewhere.
This should all be handled delicately because the customer is only wrong when they insist you sell them something you don't have.
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