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Most of the time it's accident and no big deal.
However if it is intentional, then it depends on the circumstance. I remember working in a retail computer store. This guy came in and was asking about some disks. I walked over to the disk display with him. The disks were on a low shelf so I knelt down to find the kind he wanted. He wanted pre-formatted and at the time very few disks were pre-formatted. While I was on my knees so to speek, he puts a hand lightly on my shoulder. What I really wanted to do was punch him streight in the balls. Instead I stood up rather quickly and walked off. I'll never forget that. Not something I want to have happen again.
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