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I think one way to look at this that might yield results is to go back to more localized control, where there's more accountability, when possible. Just as an example, local IRS offices could be given more autonomy, and a competitive rating system based on objective measures of performace and customer satisfaction should be created. Lots of franchises do this, so there's bound to be plenty of research out there on its effectiveness. They may already do this; I don't know, but I think local accountability, rather than congressional or national level credibility, is the way to go.
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